We organise diverse events ranging from workshops to conferences. Hence, the cancellation & refund policy for each event may vary slightly or significantly. Please read the appropriate section for the event you want to attend.

This section details the cancellation, refund and purchase transfer rules applicable to IndiaHCI conference.

1. Registrant: An individual who registers on the IndiaHCI website by opening an account with the intention to attend the conference in physical or virtual form.
2. Purchased Items: This comprises the items purchased by a registrant for an IndiaHCI conference i.e. conference ticket, passes for workshops/courses, addons etc.

• To initiate the cancellation and refund process, please write to support@indiahci.org. Please provide the following details in your mail:
• RegistrantID: When you open your IndiaHCI account, you will be provided a registrantID. Kindly include this ID in your email
• Cancellation List: List of purchased items that you want to cancel and get refunded. Please note: Unless otherwise stated, a conference ticket is necessary to hold other purchased items. Cancelling the conference ticket cancels other purchases as well
• (Optional) Proof of purchase: Under certain circumstances, we may require proof of purchase. This includes receipts, confirmation mails or transactionIDs provided to you by banks or payment gateways after a successful purchase
• Items purchased during the Super Early period is non-refundable
• A 15% cancellation fee will be applicable to all cancellation requests made up to 60 days prior to the scheduled conference date
• A 25% cancellation fee will be applicable to all cancellation requests made up to 30 days prior to the scheduled conference date
• No refund will be made for cancellation requests made within 30 days of the scheduled conference date
• The registrant must bear any kind of bank charges, taxes, currency conversion charges and payment gateway fees incurred during the purchases. These amounts are non-refundable
• The prevailing currency exchange rates will be used to calculate all refunds. This may vary from the amount paid by the registrant during a purchase
• Refunds will be initiated within 14 working days. The time required for the refunded amount to reflect in a registrant’s bank/card statement depends upon the bank or payment gateway

• Purchased items must be transferred as a whole. Partial transfer of purchased items is not possible
• The following details must be provided in your mail when you initiate the purchase transfer:
• RegistrantID of the Transferor: When you open your IndiaHCI account, you will be provided a registrantID. Kindly include this ID in your email
• RegistrantID of the Transferee: Kindly make sure the transferee has opened an IndiaHCI account before initiating a transfer
• Purchased tickets for the conference/workshops/courses etc. can be transferred * for free * to another individual up to 30 days prior to the scheduled conference date
• No purchases can be transferred within 30 days of the scheduled conference date